Returneringer & Ombytninger
Vi har en 14-dages returpolitik, hvilket betyder, at du har 14 dage efter modtagelsen af din ordre til at anmode om en returnering. For at være berettiget til en returnering skal din vare være i samme stand, som du modtog den, ubrugt eller ubenyttet, med mærker og i sin originale emballage.
Vi tilbyder ikke gratis returneringer. For en returnering er kunden ansvarlig for forsendelsesomkostningerne. Hvis du ønsker, at vi skal give dig en returlabel mod et gebyr, bedes du kontakte os.
Vi accepterer ikke returneringer på følgende varer;
- Indgraverede navneskilte
- Halsbånd og liner med tilpasset hardware
- Arkivsalg varer
- Gavekort
Returneringer
Trin 1.
Registrer din returnering her:
https://account.collarofsweden.com
Trin 2.
Vi vil gennemgå din returneringsanmodning og give dig besked, hvis den er blevet godkendt eller afvist. Når den er godkendt, vil en e-mail blive sendt til dig med yderligere instruktioner om, hvordan og hvor du skal sende din returnering.
Bemærk venligst, at importafgifter, toldgebyrer og forsendelsesomkostninger ikke vil blive refunderet, selvom det er en delvis returnering. Vi accepterer ikke returneringer sendt med COD (Cash on Delivery) eller andre forsendelsesmuligheder, der kan tilføje yderligere gebyrer for os. Afsenderen er ansvarlig for eventuelle varer, der går tabt eller beskadiges under forsendelsen.
Ombytninger
Vi tilbyder ikke ombytninger; i stedet refunderer vi ubrugte produkter, der returneres i deres originale emballage. Dette betyder, at hvis du ønsker et nyt produkt, skal du lave en ny bestilling. Vi vil kreditere din returnerede ordre.
Refunderinger
Vi vil give dig besked, når vi har modtaget og inspiceret din returnering og fortælle dig, om refusionen blev godkendt eller ej. Hvis den godkendes, vil du automatisk blive refunderet på din oprindelige betalingsmetode inden for 7 arbejdsdage. Husk, at det kan tage noget tid for din bank eller kreditkortselskab at behandle refusionen.
-
Please note that we do not offer free returns. For a return, the customer is responsible for the shipping cost.
When your return request is approved by us, further instructions will be sent to your email. We do not automatically send out a return label to countries outside Sweden. The customer is responsible for arranging their own return shipping.
If you'd like us to provide you with a return label for a fee, please contact us.
We have a fixed return cost stated as below:
EU/UK/NO = 15 EUR
Worldwide = 25 USDSweden: 50 SEK - Shipping label is automatically sent out when return request is approved.
Please note that import taxes, customs fees and shipping costs will not be refunded, even if its a partial return. We do not accept returns sent by COD (Cash on Delivery) or any other shipping options that may add additional fees for us. The sender is responsible for any items lost or damaged in shipping.
You can always contact us for any return question at contact@collarofsweden.com
-
We don't accept returns on final sales items (Archive Sale), customised products (hardware change) or engraved name tags.
-
The refund of an approved return will be issued within 3-5 days from receiving the return back to us. Please note that we don't refund shipping fees.
Your refund will be credited to the payment method you used when you placed your order. Additional duties and/or taxes will not be refunded.
-
We do not offer exchanges; instead, we refund unused products that are returned in their original packaging. This means that if you want a new product, you will need to place a new order. We will credit your returned order once we receive it.
-
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
We do not accept returns for;
- Engraved name tags
- Collars & leads with customised hardware
- Archive sale items
- Gift cards
For more information, see returns & exchange.
-
To make a return submit a request here.