Returneringer & ombytninger
Vi har en 14 dages returpolitik, hvilket betyder, at du har 14 dage efter modtagelsen af din ordre til at anmode om en returnering. For at være berettiget til en returnering skal varen være i samme stand, som da du modtog den, ubrugt eller uden tegn på brug, med tags og i den originale emballage.
Vi tilbyder ikke gratis returnering. Ved en returnering er kunden ansvarlig for fragtomkostningen. Når du opretter din returnering i vores portal, kan du se de tilgængelige fragtmuligheder og priser.
Vi accepterer ikke returnering af følgende varer;
- Indgraverede navneskilte
- Halsbånd & liner med tilpasset hardware
- Gavekort
Returnerer du hundetøj eller en hundesele?
Sørg for, at produktet er helt fri for hundehår for at sikre, at du modtager en fuld refundering.
Returneringer
Gå til vores returportal for at registrere din returnering eller foretage en ombytning:
Registrer din returnering her
Ombytninger
Hvis du i stedet ønsker en anden størrelse eller et andet produkt, kan du nemt vælge en ombytning i returportalen. Hvis der er en prisforskel, betaler du beløbet i returportalen; hvis der er en prisforskel, som skal refunderes, behandler vi refunderingen, når vi har modtaget din returpakke.
Refunderinger
Vi giver dig besked, når vi har modtaget og inspiceret din returnering, og informerer dig om, hvorvidt refunderingen blev godkendt eller ej. Hvis den godkendes, bliver beløbet automatisk tilbagebetalt til din oprindelige betalingsmetode inden for 7 hverdage. Bemærk venligst, at det kan tage lidt tid for din bank eller dit kreditkortselskab at behandle refunderingen.
Bemærk venligst, at importskatter, toldgebyrer og fragtomkostninger ikke refunderes, heller ikke ved en delvis returnering. Vi accepterer ikke returneringer sendt pr. efterkrav (COD - Cash on Delivery) eller andre fragtmuligheder, der kan påføre os ekstra gebyrer. Afsenderen er ansvarlig for varer, der bortkommer eller beskadiges under forsendelsen.
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Please note that we do not offer free returns. For a return, the customer is responsible for the shipping cost.
When making your return in our portal you will see the available shipping options and fees.
Please note that import taxes, customs fees and shipping costs will not be refunded, even if its a partial return. We do not accept returns sent by COD (Cash on Delivery) or any other shipping options that may add additional fees for us. The sender is responsible for any items lost or damaged in shipping.
You can always contact us for any return question at contact@collarofsweden.com
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We don't accept returns on customised products (hardware change), engraved name tags or gift cards.
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The refund of an approved return will be issued within 3-5 days from receiving the return back to us. Please note that we don't refund shipping fees.
Your refund will be credited to the payment method you used when you placed your order. Additional duties and/or taxes will not be refunded.
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Yes. If you’d prefer a different size or product, you can easily select an exchange within the returns portal. If there’s a price difference, you’ll pay the amount within the returns portal; if there’s a price difference that needs to be refunded, we’ll process the refund once we’ve received your returned package.
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We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
When returning dog clothes or dog harness it's important to make sure the product is completely free of any dog hairs to ensure you receive a full refund.
We do not accept returns for;
- Engraved name tags
- Collars & leads with customised hardware
- Gift cards
For more information, see returns & exchange.
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To make a return go to our portal here.